Essential Business Skills

    When:
    April 27, 2020 @ 9:00 am – 4:00 pm
    2020-04-27T09:00:00+06:30
    2020-04-27T16:00:00+06:30
    Where:
    CCI France Myanmar Training Center
    Times City Office Tower n°2
    16th Floor, Units 11 & 12 Corner of Hanthawaddy Road &, Kyun Taw Rd, Yangon 11041
    Myanmar (Burma)
    Cost:
    Members: 35 USD/unit - 140 USD/package (5 classes) Non-members: 50 USD/unit - 200 USD/package (5 classes)
    Contact:
    CCI France Myanmar Training Center
    09 42545 0546
    Essential Business Skills @ CCI France Myanmar Training Center | Yangon | Yangon Region | Myanmar (Burma)

    This course will tackle both the employees who are in contact with customers front line and the employees who assist the operation in the background. The course will focus on:
    1. Understanding and communicating the customers with different personality styles,
    2. Effective business writing skills,
    3. Complaint Resolution,
    4. Handling demanding customers,
    5. Telephone Manners.
    You feel like you only need to improve on specific skills?
    No worries, you can attend your selected session for 35 USD/unit for our members or 50 USD/unit for non-members.

    Program

    How to spot personality styles? – Monday 27th April – 9 am to 12 pm

    Understanding the four common personality styles
    How to communicate with each style
    Sales techniques/complaint resolutions based on personality styles
    Effective first impression – Monday 27th April – 1 pm to 4 pm

    Create an unforgettable first impression
    Process for meeting and greeting customers
    Body language and mirroring techniques
    Effective business writing skills – Monday 4th May – 9 am to 12 pm

    Emails etiquette
    Business letter and memorandum structure
    Tips on effective proofreading
    Complaint resolution – Monday 4th May – 1 pm to 4 pm

    Handling demanding customers
    Facing a difficult situation professionally
    Complain resolution process put in practice (role play)
    Telephone skills – Monday 11th May – 9 am to 12 pm

    Telephone manners
    Active listening techniques
    Techniques to create favourable customer attention in outbound calls
    Facing a difficult situation professionally
    |Dates
    Mondays 27th April & 4th & 11th May
    Hours: 3 hours/Class

    |Fees
    Members: 35 USD/unit – 140 USD/package (5 classes)
    Non-members: 50 USD/unit – 200 USD/package (5 classes)

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