MFC’s Retail Banking Seminar & Workshop brought together bank and financial professionals and industry expert in an active discussion of one of the key issues facing the industry – customer service quality.

With a special guest speaker, Michael Lafferty from the Lafferty Group, who talked about Retail Banking as a profession.

About the speakers:

Michael Lafferty
Michael is the Chairman of the Retail Banking Academy®, which is part of the Lafferty Group. Michael founded the Lafferty Group in 1981 when he left the Financial Times, where he had been responsible for coverage of the banking industry.

Valin Lim
Former Director for Commercial Banking at ANZ Bank with almost 20 years experience from Citibank, SCB, ABN and ANZ.

Photos taken by pt@images

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